REFUND POLICY
The order can be cancelled up to a day before delivery/pickup date. We charge 10% cancellation charges in any kind of cancellation. Same day cancellation is not offered, no refund is made for the same. Please note that in any kind of unforeseen circumstances, Once Upon A Cake holds the right to cancel and refund the orders within 48 hours of fulfillment. In any such scenario, the customers will be notified in advance. Make sure to connect within our communication timings.
SHIPPING AND DELIVERY
Delivery Partners: We utilize third-party services such as Ola, Uber, Porter, etc., to fulfill deliveries within Pune. Outside Pune will be courier company . The selection of the delivery partner is based on order specifics to ensure efficient and reliable service. ​ Delivery Timeframe: Once you place the order our team will connect with you. we usually take 2 or 3 days to make the order for Pune and 3 t0 7 business days for outside Pune. If there is an urgent requirement do connect with us on 9545847545. ​ Tracking Information: Once your order is placed you will receive tracking details via whatsapp allowing you to monitor the status and estimated arrival time of your delivery. ​ Delivery Charges: Delivery charges, if applicable, will be clearly stated during the checkout process. These charges are subject to the delivery partner's fee structure. ​ Order Damage: any damages incurred during the delivery process shall not be deemed our responsibility ​
Terms and Condition
These terms and conditions outline the rules and regulations for the use of OnceuponacakePune’s Website, located at https://www.onceuponacakepune.com/
By accessing this website we assume you accept these terms and conditions. Do not continue to use Onceuponacakepune if you do not agree to take all of the terms and conditions stated on this page.
The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: “Client”, “You” and “Your” refers to you, the person log on this website and compliant to the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing law of Netherlands. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.
Privacy Policy
Onceuponacake Pune which sometimes refers to itself as “we” or “us” in this Privacy Policy, is committed to protecting your privacy. This Privacy Policy explains our data collection and processing practices and your options regarding the use of your personal data. If you have any requests or questions concerning your personal information, please contact us on onceuponacake3@gmail.com